Changes to Family Advice Services over the Christmas Period
Please see below for forthcoming changes to the availability of our Family Advice Service over the Christmas/New year period.
• The Service will be closed from Monday 28th December and will re-open on Monday 4th January 2021
• Virtual Drop ins and Support Groups will be suspended until Mid January
• With the exception of the week commencing 28th December, our Telephone Advice Line will remain open but with reduced capacity
• It may take slightly longer to respond to your calls and emails at this time
Please accept our apologies for any difficulties this may cause.
We would like to wish you all our very best wishes for a Happy and Peaceful Christmas.
1-2-1 Advice & Support
All these sessions are now online using the virtual platform www.zoomus.com.
We are operating on a weekly basis, virtual advice clinics as follows:
1. Tuesdays for Dartford residents
2. Wednesdays for Sevenoaks residents
3. Thursdays for Gravesend residents
Those wanting 1-2-1 advice are able to pre-book appointment slots. They will then receive a call from an adviser at their allocated time. For each session, we have two advisers available to facilitate these. Appointments can be booked by calling 01322 668501 option 1 or by email to family email@example.com
The Family Advice helpline remains opens Monday to Friday 10 am – 2 pm T: 01322 668501 option 1
Due to the ongoing social distancing restrictions surrounding COVID -19 we are unable to resume our usual weekly term-time drop-in sessions. We can offer these sessions now online.
You will need to call Family Advice T: 01322 668501 option 1 to book an appointment.
Additionally, we will continue to offer telephone, e-mail, and video call support as we have done throughout this Pandemic.
If you need advice and support please do call us as our staff team are working their usual hours (both from home and the office).
All face to face support groups is currently suspended. We host every other week on a Tuesday a Parent Support Group via Zoom. This is from 10.30 am – 12.30 pm.
This will be hosted by two advisers as an opportunity to meet and chat with each other.
If you wish to join our group video call, please ring our Family Advice Team for meeting log in details.
The Zoom app can be downloaded free of charge to smartphones, iPads, and laptops.
All face to face services below are
SUSPENDED DUE TO COVID-19
Please see the information above for all the latest virtual services on offer
This service is offered to families in the Dartford, Gravesham and Sevenoaks District.
We are able to offer this support to parents as we have many years of experience of working with parents of disabled children. We can help you through the maze of services, agencies and processes and help you to prioritise the key areas of support needed.
This is particularly useful around the time of diagnosis where parents often feel isolated and are unsure of what to do next.
Advisers are available at regular Drop in Advice Sessions where no appointment is necessary, or in exceptional circumstances by a home visit. Additionally, bookable appointments may be available at Allsworth Court, Hextable.
Here are just a few areas of support given:
- Help parents draft letters to request and access support.
- Signpost to other specialists.
- Give strategies to manage challenging behaviour.
- Give a good listening ear on any concerns.
- Information on dealing with education professionals to ensure your child receives the right support.
- Ideas on where to take your child for leisure activities that have special services for a disabled child.
See below for Drop in Advice Session venues: **Currently suspended as of March 2020 ***
When: Tuesdays term time only.
Time: 9.30am – 2.30pm
Where: Community Cafe @ YMCA, The Roundhouse, Overy Street, Dartford, DA1
SUSPENDED DUE TO COVID-19-please see the notes above
When: Thursdays term time only
Time: 9.30 am-2.30pm
Where: The Maltings, City Praise Centre, 9-11 Lower Road, Gravesend, DA12 2LY
SUSPENDED DUE TO COVID-19 PLEASE SEE NOTES
When: Wednesdays term time only
Time: 10 am – 2 pm
Where : Spring House Childrens Centre, Sevenoaks Hospital, Hospital Road,
Sevenoaks, TN13 3PT
Starting Wednesday 24th April 2019
Please note that these are open advice sessions. It is not always possible to ensure total privacy in these Drop-in Sessions, particularly at peak times. If confidentiality is essential to you, please make this known to the adviser and they will do their best to accommodate you.