Family Advice

Family Advice

The aim of our Family Advice Service is to ensure parents, carers and young people have access to timely, accurate, and independent information as well as advice and support. This enables you to take an informed and active role in any decisions relating to SEND processes and day to day activities. Priority support is given to our members, (please see our website for information about membership), however, we welcome enquiries from anyone in need, within the areas of Dartford, Gravesham, and Sevenoaks.

The service aims to empower parents, carers, and young people and to help you ensure your voices are heard.

The Family Advice staff team are well established and has accessed independent training in Disability Benefits, SEND Practice and Procedure, Behaviour Management, Autism & ADHD Awareness, and all have personal experience of supporting disabled children.


Please read a copy of our latest Impact ReportClick Here


Please note: Many of our support services have changed due to COVID-19 restrictions with group gatherings and social distancing.

Please check separate pages on the website to check what services are currently available.


How we can Support

  • Telephone enquiry line, Mon – Fri 10 am until 2 pm
  • Weekly Advice drop in clinics (term time only)
  • Monthly support group meetings
  • Parent training courses/workshops
  • Home visits (if approved by service manager)
  • Support at meetings

Our advisers can

  • Meet with you to discuss your concerns
  • Help you prioritise actions
  • Give you information & advice about referral pathways
  • Help you understand a diagnosis that has been given
  • Give you an overview of SEND processes
  • Offer advice which may help you manage your child’s behaviour

Extended Services for Members

  • Help you complete benefit forms and draft letters/emails
  • Help you prepare a parental request for an Education, Health and Care Plan (EHCP’s)
  • Give you advice and support relating to annual reviews of EHCP’s
  • Support you at meetings with professionals in relation to health, education and social care matters


Our advisers can not

  • Speak for you
  • Make decisions for you
  • Represent you in benefit tribunals
  • Advise or support you with Send tribunals
  • Give you legal advice
  • Dual work alongside other agencies including Early Help and IASK
  • Provide therapeutic input suggested by Health Services, including Camhs


​Changes to Family Advice Services over the Christmas Period

Please see below for forthcoming changes to the availability of our Family Advice Service over the Christmas/New year period.

• The Service will be closed from Monday 28th December and will re-open on Monday 4th January 2021
• Virtual Drop ins and Support Groups will be suspended until Mid January
• With the exception of the week commencing 28th December, our Telephone Advice Line will remain open but with reduced capacity
• It may take slightly longer to respond to your calls and emails at this time

Please accept our apologies for any difficulties this may cause.
We would like to wish you all our very best wishes for a Happy and Peaceful Christmas.



Whilst our team has substantial experience in our field of work, the information and advice we give is general and as such, does not constitute ‘Legal Advice’. You must not rely on the information given as an alternative to legal advice from a solicitor or other professional legal adviser.